Refund and Returns Policy

Thank you for shopping with Sandia Spice. Because we sell consumable food products, our return policy is a little different from a typical retail policy, here’s how it works.

Consumable Products

For food safety reasons, we cannot accept returns or exchanges of opened spice rubs or seasoning blends. If you’re not satisfied with a product you’ve tried, please contact us through the Contact Us page and let us know — we want to make it right and value your feedback.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Unopened Products

If a product is unopened, unused, and in its original packaging, we accept returns within 14 days of delivery. To start a return, contact us with your order number. You will be responsible for return shipping costs unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we’ll email you to confirm approval or rejection of your refund. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card issuer may take additional time to post the credit.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can accommodate changes only if the order has not yet shipped.

Non-Returnable Items

• Opened or used products
• Gift cards, if applicable

Questions?

If you have any questions about this policy, please reach out to us. We’re a small, husband-and-wife-run business and read every message ourselves.

Last updated: July 26, 2026